Help Center
FAQs
- Veganism is a diet that excludes all animal products, including meat, dairy, eggs, and honey. This means that vegans must rely on plants for their nutrition. Some people choose to be vegan for ethical reasons, while others do so for health reasons.
- Click the link to see the blog about vegan/veganism
- A plant-based diet is one that focuses on foods derived from plants, including vegetables, fruits, grains, nuts, and seeds. While there are many different types of plant-based diets, they all have one thing in common: they emphasize plant-derived foods over animal-derived foods.
- Click the link to see the blog about plant-based diet
- Veganism is a much stricter lifestyle than a plant-based diet. Vegans avoid all animal products, including honey and dairy, as well as any products that contain animal byproducts such as leather or silk. In contrast, a plant-based diet allows for some flexibility; while it generally focuses on plants, there is room for occasional indulgences of animal products.
- Click the link to see the blog about plant-based diet and veganism
- Yes
- Make sure to read the labels, product descriptions, and nutrition facts to avoid buying the wrong item.
- No
- Make sure to read the labels, product descriptions, and nutrition facts to avoid buying the wrong item.
- We only deliver to addresses in India.
- Some brands or products may not be available throughout India. Please use the Pincode search to check availability at your location.
- Delivery time is estimated at 2-7 days across India.
- Delivery time is dependent on the product ordered and the location of delivery.
- The company you buy from sends the items to you. So, the delivery experience may differ from one brand to the next.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days.
- Most orders ship for FREE. However, some brands may have a minimum order value before they ship. Therefore, the shipping fee can sometimes change at the brand's discretion. (Before adding a product to your cart, please review the last line of the 'Description' section)
- The shipping policy is in the footer of the page.
- You can also click on the link to see the Shipping policy
- At checkout, you can choose the payment method that works best for you.
- You have more than one way to pay. You can pay with Internet Banking, Wallet, or UPI. We also accept credit and debit cards from Visa, MasterCard, Maestro, and American Express.
- No matter how you pay online, you can be sure that our trusted payment gateway partners will always use safe encryption technology to keep your transaction details private.
- Cash-on-delivery is unavailable at this time.
- You can't change the shipping address after the order has been placed on the website.
- Use "Track Your Order" to find out where your package is in the shipping process.
- After you place the order, you'll get an email confirming it. Then, when the products are shipped, we also email the tracking number so you can follow them.
- You can also click on the link to see the Track Your Order page.
- If the product arrives in damaged and unconsumable condition - we offer a 100% refund.
- We don't allow exchanges or refunds for any other reason because food safety may be compromised.
- Within 24 hours of delivery, you must tell us if you want an exchange or a refund.
- For an exchange or refund, please email support@butnotmeat.com with the subject line "Returns" and include your order number, name, and the reason for the return. Add pictures or a video of the product to back up what you're saying.
- After checking the validity of the refund request, refunds are usually given within 10 business days. Different banking and payment channels may also affect how long it takes to get a refund.
- The shipping policy is in the footer of the page.
- You can also click on the link to see the Refund policy